Privacy Policy

This Privacy Policy explains how Kanz ("we", "us", "our") collects, uses and protects your personal information when you visit or make a purchase from kanz.com (the "Site"). We are the data controller responsible for your personal data and we are committed to handling it in line with UK data protection law, including the UK GDPR and the Data Protection Act 2018.

Information we collect

When you use our Site or place an order, we may collect: your name, billing and delivery address, email address, telephone number, and order details. Payment card details are processed securely by our payment providers and are not stored by us. We also automatically collect certain device and usage information (such as IP address, browser type and pages visited) through cookies and similar technologies.

How we use your information

We use your personal data to process and fulfil your orders, take payment, communicate with you about your order, provide customer support, prevent fraud, comply with our legal obligations, and — where you have agreed — send you marketing communications. We rely on the following lawful bases: performance of a contract (to fulfil your order), legal obligation (such as tax records), legitimate interests (such as fraud prevention and improving our service), and consent (such as marketing emails, which you can withdraw at any time).

Sharing your information

We share your data only where necessary: with our payment processors, our shipping and fulfilment partners (to deliver your order), and service providers that help us run the Site. We may also disclose information where required by law. We do not sell your personal data.

International transfers

Some of our suppliers and service providers may be located outside the UK. Where your data is transferred internationally, we take steps to ensure it is protected by appropriate safeguards as required by UK data protection law.

How long we keep it

We keep your personal data only for as long as necessary to fulfil the purposes described above, including to satisfy legal, accounting or reporting requirements.

Your rights

Under UK data protection law you have the right to access, correct, delete or restrict the use of your personal data, to object to processing, to data portability, and to withdraw consent. To exercise any of these rights, contact us at faq@kanz.com. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Cookies

Our Site uses cookies to make it work properly, to remember your preferences, and to understand how the Site is used. You can control non-essential cookies through the cookie banner on our Site and through your browser settings.

Changes

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

Contact

For any questions about this policy or your data, email faq@kanz.com.